RETURN POLICY

Return Policy for the delivery time for your order is 1-3 business days.

Delivery area: We deliver to all countries within the EU and EEA.

Botanica Verde SL ships goods with the following: PostNord – Private

Shipping is calculated based on weight.

You will be able to choose between having the package sent “without delivery” or “with delivery”.

You will always receive a track and trace number so you can track your package, from our warehouse and home to you.

Right of withdrawal

There is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will bear any return costs yourself.

Requests for cancellation must be notified to us no later than 14 days after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

Requests for the use of the right of withdrawal must be sent by email info@reveries-cosmetics.com to which the standard cancellation form is requested to be completed and sent with (cf. the form at the bottom of the terms and conditions).  

The condition of the item upon return

You are liable for the deterioration of the value of the item due to handling other than what is necessary to determine the item’s nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store.

If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to  Botanica Verde SL to assess the condition of the item.

Right of complaint

There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing.

Complaint regarding. Defective situation must be reported to  Botanica Verde SL within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.

The complaint is dropped due to incorrect or unusual operation of the product.

Botanica Verde SL  covers the return costs to a reasonable extent.

Upon return, contact the company:

Botanica Verde SL
Calle Moscatel 10, Planta 1
29631 Arroyo de la Miel

Spain

Phone: +45 65740330
Email: info@reveries-cosmetics.com

Complaints are not received if these have been sent on COD.  

RETURN POLICY
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